Knowledge hub

Useful answers for restaurant operators.

Clear, practical guides on restaurant POS, billing, KOTs, offline workflows, inventory and cafe operations.

Restaurant POS basics

What is restaurant POS software?

Restaurant POS software is the system a food business uses to take orders, create bills and keep related restaurant records in one place. Depending on the product, it can also connect payments, KOTs, tables, inventory, customers and reporting.

Read guide
Kitchen workflow

What is a KOT in a restaurant?

A KOT, or Kitchen Order Ticket, is the order information sent from the restaurant counter or waiter to the kitchen so staff know what items to prepare. A POS can create and track KOTs as part of the order flow.

Read guide
Offline billing

Offline POS explained: what happens when the internet drops?

An offline POS lets selected operations continue locally during a temporary internet interruption. Relevant data is held on the supported device and pending records can synchronise with the cloud when connectivity returns. It does not mean every feature works without internet.

Read guide
Inventory basics

Restaurant inventory management: a practical guide.

Restaurant inventory management is the process of tracking stock, purchases and product availability so the team can plan service and reduce avoidable surprises. A POS can connect sales and purchase records to that review.

Read guide
Billing guide

Restaurant billing software: what should you look for?

Restaurant billing software helps staff take an order, create a bill and complete a checkout in a way that fits the outlet. The strongest systems also connect the bill to tables, KOTs, customers, stock and reports.

Read guide
Cafe operations

Cafe POS guide: features for faster counter service.

A cafe POS should make it easy to select menu items, create a bill and move to the next order. It may also support takeaway, dine-in, loyalty, inventory, expenses and reports for the business behind the counter.

Read guide

A factual product reference

When you want product details instead of a guide, see the ServeX POS product facts page or talk to sales.